Return Policy

Return Policies

If your suits dont fit,please contact us witin 5 days after you receiveing item.

  • For customized suits:Most of our suits is made to order ,we dont offer refund for customizations and measurements, which means it's built for you—and no one else. If there is any issue with the fit or construction of your garments, please contact customer service .please show us photo which showing it dont fit.and after we confirm that it do has size problesm, you can choose 1)we make a new one and give you 30% off discount . 2)you can get to local tailor and get fixed, we give up to 50USD reimbursement .

    Garment Type

    Classyby USD

    Suit (two-piece)

    $35

    Suit (three-piece)

    $40

    Jackets or Blazers

    $25

    Pants

    $15

    Vest

    $15

  • For Orders which is not customized : We only process refund after we get returned item. Items returned must be keep in their original condition, and we cannot accept any products that are returned without our prior knowledge. If you wish to return any or all parts of your order, you will need to contact customer service at Contact Us and obtain a "Product Return" form that must be included with your package.

    Return Process

    1. Please contact Customer Service by submitting a ticket on our site within 5 days upon receiving your order. Please include an explanation and photographs stating the reason for your return.

    We reserve the right not to accept the returns without prior approval from our Customer Service.

    2. Once our Customer Service has approved your request, we will provide you with a return address as well as a Product Return Form that must be filled in and included with your return. Please send the item(s) through your local post office within 3-5 business days upon receiving the return form. Please DO NOT use expedited courier like UPS, DHL or FedEx; the normal economic Post Office service would be just fine. Please keep the tracking number safe. and the shipping fee is paid by customer's side

    3. All the return item(s) will go through inspections. We will process the refund when we confirm that the product has the problems you mentioned. Once the refund has been processed by us, it usually takes 10-15 business days for the funds to be credited to your account, depending on your bank or payment service. Your bank or payment service may levy a small transaction charge.

  • Mis-shipped products: Once we have confirmed your mis-shipped items (item shipped different from item ordered), we will be responsible for the item exchange and postage. You may also return the product and get a full refund including postage.
  • Color Errors: If the color of the item received is not what was ordered, you are qualified to get a full refund.
  • This return policy does not apply to our business resellers. Please contact us for additional instructions.
  • We refund the price you purchased your item at. Bonus points / coupon are not refundable.

  • Order Cancellation

    We understand that it is a very important undertaking to order a suit for your special occasion, and our cancellation policy was formulated with this in mind. However, it is important to note that our suits are made to order. Once the tailoring process has begun, the materials cannot be reused. Please be informed that after placing your order, there is still time to change your mind. For details, please refer to our cancellation policy below.

    Cancellation Policy

    Once the tailoring process has begun, the materials cannot be reused. Please be informed that after placing your order, there is still time to change your mind. For details, please refer to our cancellation policy below.

    • Orders cancelled within 24 hours of payment confirmation will be eligible for a full refund.

    • Orders cancelled within 24 to 72 hours of payment confirmation will be eligible for a partial refund, consisting of full shipping cost and 80% of the product purchase price.

    • Orders cancelled within 72 to 120 hours of payment confirmation will be eligible for a partial refund, consisting of full shipping cost and 50% of the product purchase price.

    • Orders cancelled beyond 120 hours after payment confirmation will be eligible for a partial refund of full shipping cost only.

    • Once your order has been shipped, it can no longer be cancelled.

    If you would like to cancel your order, please login to "My Orders", select the order you need help with, and request cancellation.

    All PayPal payment can only be refunded via PayPal, all Credit Card payment will only be refunded to the original Credit Card.Please Note: we reserve the right not to process the refund if they are returned in unacceptable condition.