Payment method & Problems
Pay With Credit/Debit Card
When you pay with a credit or debit card, you need the name printed on the card, the card number, the month and year the card expires, and the 3-digit or 4-digit security code.
This information, along with the billing address for the credit card, must be entered during the purchase process.
We accept the credit/debit cards listed above.
Please note that SHEIN does not save your credit/debit card number or personal information entered into the payment fields when you make a payment. For questions regarding your transactions on your credit/debit card, please consult the bank that issued your credit/debit card.
A list of common reasons why payments fail:
- Your credit card limit was reached (insufficient funds)
Check your credit limit. You might have reached your daily or total credit card limit on the day you tried to charge your card. If this is the case, ask your credit card company to increase your limit.
- The charge exceeded the maximum amount allowed for a single charge
Check the maximum amount your card can be charged at a single time. If the declined charge is higher than this amount, ask your credit card company to increase the limit
- Your card reached the maximum number of charges allowed in a period:
Check how many times your card can be charged in given time period. If you reached this amount, ask your bank to increase the limit, wait until your card can be charged again, or make a payment with a different payment method.
- Your card doesn't accept charges from an online source
Make sure your card allows online transactions. If it doesn't, talk to your credit card company about allowing these charges. Or use another card
- Your card doesn't allow international transactions
If you're making payments from abroad, make sure your card accepts international charges. If it doesn't, ask your bank to change this or use another card.
- Your card is not authorised for transactions of the classification type MO/TO
contact your financial institution to allow transactions of classification type MO/TO (which stands for mail order/telephone order)
- Wrong expiration date
Review the expiration date on your credit card. If your card expired, use another card
- Wrong credit card number
You should get an error message indicating the card number is not valid. If not, carefully check the card number when filling out the form.
- Billing address ,Make sure that the billing address you use for the transaction matches those that your credit card company has. Address matching is however not very likely to be the main cause of a transaction failure.
Pay With Paypal
When you choose to pay for an order via PayPal you will be redirected to the PayPal payment page, where you can log in with your PayPal username and password. If you do not have a PayPal account, or if you do not want to use your PayPal account, you may still pay via PayPal, by clicking on the "Pay with Debit or Credit Card" option on the PayPal payment page, and you will be redirected to a secure page where you can first enter your email address and then enter your credit card information to complete your payment safely via PayPal.