Payment Problems

What should I do if my card payment has failed?

What should I do if my card payment has failed?

If your payment has failed, please check the following:
1. Please make sure you have paid with Visa, MasterCard, Maestro (debit card) or American Express.
 
2. When making payment on classyby.com, you must have an activated 3-D Secure Code. Please contact your bank to confirm whether your card has been authorized with 3-D Secure Authentication.

If you have a VISA card, click here to learn about 3-D Secure for VISA.
If you have a MasterCard, click here to learn about the MasterCard SecureCode
 
3. If your card has expired or your payment has exceeded your card’s limit, please contact your card issuer. 
 
4. If you got an error notice on the checkout page, please check your card information and try to pay again. If this doesn’t work, you can try using another card or another browser

A list of common reasons why payments fail:

  • Your credit card limit was reached (insufficient funds)
    Check your credit limit. You might have reached your daily or total credit card limit on the day you tried to charge your card. If this is the case, ask your credit card company to increase your limit.
  • The charge exceeded the maximum amount allowed for a single charge
    Check the maximum amount your card can be charged at a single time. If the declined charge is higher than this amount, ask your credit card company to increase the limit
  • Your card reached the maximum number of charges allowed in a period:
    Check how many times your card can be charged in given time period. If you reached this amount, ask your bank to increase the limit, wait until your card can be charged again, or make a payment with a different payment method.
  • Your card doesn't accept charges from an online source
    Make sure your card allows online transactions. If it doesn't, talk to your credit card company about allowing these charges. Or use another card
  • Your card doesn't allow international transactions
    If you're making payments from abroad, make sure your card accepts international charges. If it doesn't, ask your bank to change this or use another card.
  • Your card is not authorised for transactions of the classification type MO/TO
    contact your financial institution to allow transactions of classification type MO/TO (which stands for mail order/telephone order)
  • Wrong expiration date
    Review the expiration date on your credit card. If your card expired, use another card
  • Wrong credit card number
    You should get an error message indicating the card number is not valid. If not, carefully check the card number when filling out the form.
  • Billing address
    Make sure that the billing address you use for the transaction matches those that your credit card company has. Address matching is however not very likely to be the main cause of a transaction failure.